Prepay Credit FAQs

How long will my Moonpig prepay credit last?

Your credit is valid for 2 years from the last date you purchased an item from Moonpig using your Prepay balance.

Where can I check my prepay credit balance?

You can check your prepay credit balance by signing into your Moonpig account. Your balance will be displayed in the top right corner, just tap on your name to see it.

How can I top up my prepay credit balance?

Unfortunately, we no longer allow customers to add prepay to their balance. However, customers can still spend any existing prepay credit.

What’s not included in my Moonpig prepay credit?

Your prepay credit can’t be used in conjunction with some of our special offers, as well as on our range of flowers and plants.

For more details please view our full prepay terms and conditions and privacy notice.