Skip to content

Moonpig Customer Research Community - Prize Draw Terms and Conditions

These Terms and Conditions govern ‘Moonpig Research Community’ prize draws on behalf of Limited (“Moonpig”, “we” and “us”), (each a “Prize Draw”).

Please read them carefully. By entering a Prize Draw, participants are deemed to have accepted and agreed to be bound by these Terms and Conditions.

How to Enter: 

  1. Each Prize Draw is free to enter upon completion of the relevant survey and you will be automatically entered into the Prize Draw (unless you tell Moonpig that you do not want to be entered into such Prize Draw).

  2. Moonpig accepts no responsibility for entries not successfully completed due to a technical fault of any kind. Moonpig accepts no responsibility for any purchases which are not completed for any reason.

  3. A Prize Draw will open on the date when an email is sent by Moonpig to applicable participants giving details of the relevant survey and Prize Draw and how to enter. The same Prize Draw will close at 9 AM on the date falling seven (7) days after such Prize Draw opened. All surveys must be completed and received by Moonpig before the Prize Draw closes for the participant to be entered into the Prize Draw.

  4. Participants must have a Moonpig account in order to accept a prize if they win.


  1. To be eligible to win, you must be a UK resident aged 18 years or over, except employees of Moonpig, their families, agents or any third party directly associated with administration of the prize draw.

  2. In entering the Prize Draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.

  3. Moonpig may require you to provide proof that you are eligible to enter the Prize Draw.

The Prize:

  1. The number and amount of prize winners will vary depending on the number of participants and, or the length of the survey. For every 1000 participants, we will pick 15  prize winners (unless stated otherwise in the survey introduction), depending on the number of participants. For each project, the prizes will be clearly stated at the stage of recruitment. Competition awards are changed from time to time, and participants should check the amount stated in the competition notice. The amounts stated in the competitive supersede any amounts stated here.

  2. An example of the prizes in each Prize Draw is:

    1. £25 Moonpig credit (or Amazon voucher) for the first randomly selected winner;

    2. £10 Moonpig credit (or Amazon voucher) for each of the next seven randomly selected winners; and

    3. £5 Moonpig credit (or Amazon voucher) for the next seven randomly selected winners.


  1. The decision of Moonpig regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

  2. The winners will be randomly selected by a computer process on [the day after the Prize Draw closes] (or on the next applicable working day if the Prize Draw closes on or immediately prior to a weekend or bank holiday).

  3. The winners will be notified by Moonpig about their prize via email on the same date that the winners are selected (using details provided upon entry) (“Prize Notification”).  Each winner is required to reply to the Prize Notification to accept their prize.

  4. If a winner does not accept their prize within seven (7) days of such Prize Notification being sent to the winner, he/she will forfeit the prize The applicable prize (being Moonpig credit or if requested, an Amazon Voucher sent by email) shall be credited to a winner’s Moonpig account within [seven (7) days] of a winner replying to the Prize Notification. Unless Moonpig is told otherwise, such Moonpig account is the account for which details were provided by the winner upon entry to the Prize Draw. Amazon vouchers will be delivered direct to the winner’s email provided upon entry to the Prize Draw.

  5. We may require a winner to confirm, by way of signature in writing, their agreement to matters referred to in these Terms and Conditions as a condition of accepting a prize. 

  6. The prizes are non-exchangeable, non-transferable and no cash or voucher alternatives are offered.

  7. Moonpig must either publish or make available information that indicates a valid Prize Draw took place. To comply with this obligation Moonpig will send the first name and county of prize winners to anyone who emails [[email protected]] within one month after the closing date stated in condition 2 above. If you object to any or all of your surname, county and winning entry being published or made available, please contact Moonpig here. In such circumstances, Moonpig must still provide the information and winning entry to the Advertising Standards Authority on request.


  1. For all Prize Draws, rest assured that Moonpig will never pass a participant's data to any third party or publish the names of the prize winners on our website or any other public forum. Moonpig follow the provisions of the Data Protection Act 2018. Moonpig are registered with the ICO, with registration number is Z4843659. For more information on your rights and how Moonpig processes data, please see our Privacy Notice here. All personal data participants have shared with us e.g. email address are stored securely with only the research team able to access, for a period of twelve months after the date of the Prize Draw. Personal data is used to contact you about market research projects and prizes. Your research community email address will need to be registered with Moonpig so that prize draw credit can be added to your Moonpig account.


  1. The Promoter of the Prize Draw is Limited, Herbal House, 10 Back Hill, London EC1R 5EN (“Moonpig”, “we” and “us”).

  2. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

  3. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

  4. Moonpig accepts no responsibility for entries not successfully completed due to a technical fault of any kind.

  5. If any part of these Terms and Conditions is held to be invalid or unenforceable, the remainder shall remain valid and enforceable.

  6. Moonpig’s failure to act with respect to a breach of these Terms and Conditions does not waive its right to act with respect to subsequent or similar breaches.

  7. The headings in these Terms and Conditions are for ease of reference only and do not affect the interpretation or construction of these Terms and Conditions.

  8. You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising in connection with these Terms and Conditions.

  9. These Terms and Conditions and the Prize Draw are governed by the laws of England and Wales.

If you’ve got to this point in the Ts & Cs… congratulations, you deserve all of the fluffy unicorns in the world!