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Delivery Information

Our cards & gifts are fulfilled in Australia from either our Melbourne or Sydney sites, and delivered using the Australia Post network.

Delivery estimates are calculated at checkout depending on the recipient address.

Cards Delivery

Australia Post Standard Letter

  • Estimated delivery: 2–6 working days depending on destination (see state-specific information)

  • No tracking available (Priority letter service)

  • Please allow additional time for delivery to more rural parts of Australia

Express Delivery

  • Australia Post Express service

  • Typically faster with delivery confirmation

  • Estimated delivery: 1–3 working days depending on destination

  • Tracking available

Gifts Delivery

  • Shipped via Australia Post Parcel services

  • Estimated delivery: 1–3 working days, depending on destination and service (see state-specific information)

  • Tracking available

  • Please allow additional time for delivery to more rural parts of Australia

Order Cut-off Times

  • Orders before 2 PM local time at printing site are processed & dispatched same day

  • Orders after 2 PM local time at printing site are processed next business day

  • Public holidays may affect dispatch and delivery times

Delivery Pricing

Cards

  • Standard from $2.70

  • Express from $12.80

Gifts

  • Standard from $11.00

  • Express from $15.65

Additional Information

You can check delivery estimates on the Australia Post website.

Please note:

  • Double check your address to avoid delivery issues

  • While we control the dispatch date, actual arrival depends on Australia Post. Please allow an extra 1–2 days if possible

  • Public holidays and Australia Post network disruptions can affect delivery times

Delivery to New Zealand

We print and ship cards from Australia to addresses in New Zealand. Shipping is through Australia Post's International Economy Air Service, which costs $3.00.

We are currently unable to offer gift delivery to New Zealand.

Delivery times to New Zealand vary, and are subject to service delays within AusPost and local New Zealand transfers. Wherever possible, allow at least 2 weeks for shipping to New Zealand to avoid disappointment.

State-specific information

VIC

  • Express – Next business day to Melbourne Metro and surrounding suburbs; 2–3 days to regional VIC.

  • Standard – 2–4 business days Metro, 3–7 days regional.

NSW

  • Express – Next business day to Sydney Metro, 1–2 days to Canberra Metro, Newcastle, Central Coast, and Wollongong; 2–3 days to regional/remote NSW.

  • Standard – 2–4 business days Metro, 3–7 days regional/remote.

QLD

  • Express – Next business day to Brisbane Metro and Gold Coast/Tweed; 2–3 days to Sunshine Coast, Toowoomba, Townsville, Cairns, Mackay; 3–5 days to Far North QLD and remote.

  • Standard – 3–5 business days Metro, 4–10 days regional/remote.

SA

  • Express – Next business day to Adelaide Metro; 2–3 days to outer metro and regional SA.

  • Standard – 2–4 business days Metro, 4–7 days regional.

WA

  • Express – 2–3 business days to Perth Metro; 3–5 days to regional WA; 5+ days to remote North West and Kimberley.

  • Standard – 5–10 business days depending on region.

TAS

  • Express – Next business day to Hobart Metro; 2–3 days to Launceston and Northern TAS; 3–5 days to remote TAS.

  • Standard – 2–5 business days Metro, 3–7 days regional/remote.

NT

  • Express – 2–3 business days to Darwin Metro; 3–5 days Katherine and Alice Springs; 5+ days very remote NT.

  • Standard – 4–7 business days Metro, 7–10+ days remote.

Delivery Guarantee

What products does the Delivery Guarantee apply to?

The Delivery Guarantee applies to all gifts and cards ordered on the Moonpig Australia website (moonpig.com/au/) or any Moonpig mobile application to a recipient in Australia, where the Australia Post “Guaranteed Delivery” option is selected.

Please see the “General” section of these terms for all exclusions

What is the Delivery Guarantee?

Delivery Guarantee means we will deliver all gifts and cards on or before your requested delivery date selected at checkout. In the event that the delivery is made after the requested delivery date, please contact our Customer Service Team.

What if the delivery arrives after your guaranteed delivery day?

If your gift has not been delivered to the recipient by 8pm in their Australian local time zone (AEST, ACST or AWST) on your guaranteed delivery date, you can contact our Customer Service Team in the following ways:

  • Chat – available between the hours of 6pm AEST to 2:30am AEST, 7 days a week (excluding UK bank holidays)

  • Email – [email protected]

  • Post – FAO: Customer Services, Herbal House, 10 Back Hill, London, EC1R 5EN

The Customer Service Team will then investigate your complaint with Australia Post, and if your complaint is successful, Moonpig will credit your Moonpig Money account with the amount you paid for postage.

General

The Delivery Guarantee will not apply:

  • In the event of exceptional or unforeseen circumstances outside of Moonpig’s control which impact delivery (this includes any operational issues within Australia Post)

  • To orders that have the wrong delivery address

  • To orders that cannot be delivered due to the recipient not being home

  • To orders delivered to recipients outside of Australia