Customer services

Due to the current adverse weather conditions being experienced in the East Coast, please be advised that postal deliveries may be delayed.

The Moonpig Customer Service team are here to help from 8:30am – 4:30pm EST Monday to Friday except public holidays.

To save you time contacting us, we've summarized the most common questions with the answers below, just click on the heading that is most relevant to you and read through the information. We hope this will answer your query, however if you still require assistance our contact information for Customer Services will also be provided.*

Delivery questions

First class mail

If you are waiting for a card order to arrive, please refer to the delivery information below for our best estimate of when it will be delivered.

Order Placed (US) Sent by us Estimated arrival
If possible, we recommend you allow 3 working days for delivery from the ‘Sent by us’ date.

Before 2pm EST Mon-Fri

Same day

We advise allowing 1-4 business days for delivery within the USPS. We mail from our facility in NJ, so please allow more time for items to reach the West Coast.

After 2pm EST Mon-Thurs

Following day

After 2pm EST Fri

Following Monday

Saturday & Sunday

Following Monday

Public Holidays

Following working day

Large Cards

Due to their size large cards are hand processed by the USPS sorting system and we recommend that you allow an extra day for delivery.

Expedited Delivery

If you have an order being sent via expedited delivery (FedEx 2Day® or FedEx Standard Overnight®) and have ordered before 2pm EST on Monday to Friday, arrival is guaranteed before 7 pm the following day. To track the progress of your order, please go to your Order History, click on the order number and then click on the tracking number.

Estimated International Delivery Times

Area Estimated Delivery Time

Europe

Allow 4 working days

Destinations outside Europe

Allow 7 working days

If your order has not been delivered within the above Delivery times, please use our Contact Form or call us on 1-888-888-7911. When contacting Moonpig.com please have your order number or the email address registered with Moonpig.com available to enable us to deal with your question as quickly as possible.

Changing or canceling an order

Card orders

You can easily make changes to or cancel a card order providing its status is on 'Order Received'. To check the status of an order, please go to Order History which can be found under the My Account tab. If the status displays 'Order Printing' or 'Order Sent' then unfortunately it's already in the system and no changes can be made. If an order displays as 'Order Received' you are able to make changes by clicking on the order number and selecting the relevant option from the drop down menu found on the right hand side of the page.

If you cancel a single order the cost of the order will be credited back to your Moonpig.com account. For multiple card orders, we are unable to automatically credit back the cost of postage.

Emails are answered during business hours in the order they are received. It is therefore possible that your order may have already been sent so we will not be able to make any changes or cancel your order.

When contacting Moonpig please have your order number or the email address registered with Moonpig available.

Photo upload problems

If you are trying to upload a photo and are experiencing difficulties please check that the photo fits the following specifications:

  • images must be in JPEG format (other formats such as Word Document and PDF will not be accepted)
  • for the best results we suggest that you make the image dimensions approximately 1000 pixels for the smallest edge of your photos
  • we also advise that photo files should be no larger than 3MB in size

If you upload a photo that is low in resolution or image size, we will still accept the image but a warning appears to indicate the image may not print very well and we would recommend using a different image.

If you continue to have problems with photo upload, please email us the image at care@moonpig.com and we can upload it onto the correct card and place it in your shopping basket for you to personalize further. Please make sure you include the following in your email:

  • attach the image you wish us to upload
  • the card number you have selected
  • the email address you have registered with
  • which dispatch option you would like (direct to recipient, or back to you with a blank envelope) and an address
  • the size of the card you require (small, standard or large)
  • and a phone number we can contact you on.

For any other inquiries on Photo Upload please use our Contact Form or call us on 1-888-888-7911.

Can't find a card?

Moonpig.com currently has over 5000 different cards to choose from. If you are looking for something specific why not try our Keyword search that can be found on the homepage. Here are some tips for using the keyword search: 

  • try searching using single descriptive words
  • if you know part of a card’s caption type in a small section of text
  • if you know the card number (this is on the back page, above the barcode, 2 letters then 3 numbers, for example OT046)

For any other website or card search inquiries please use our Contact Form or call us on 1-888-888-7911.

Feedback and general inquiries

For any other questions or feedback on Moonpig.com, please use our Contact Form or call us on 1-888-888-7911 and the Customer Service team will be happy to help.

Press Inquiries
Please contact pressUSA@moonpig.com


For all other business inquiries.

*Calls may be recorded for quality assurance and training purposes