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Frequently asked questions

How can I check the status of my order?

Why hasn't my card arrived yet?

Can I use International text or foreign languages?

I’ve noticed a mistake! Can I change my order?

I’d like to order more than one copy of the card I just designed. How do I do that?

Can you remind me to order a card for my friend/relatives Birthday?

How can I save my card?

I’ve forgotten my username/password!

The Login page keeps coming up blank

How do I get past the address stage?

I am having Technical Difficulties

Why am I having difficulty with a photo upload card?

I am having problems on the site using my Mac

I get a Session Error while trying to order

I cannot see a preview of my card

How do I create a bulk order?

How much do the cards cost?

Tell me everything about 3D Secure

Can I send cards to a BFPO with no postage cost?

Why am I having payment problems?

Is entering my Credit Card Details online safe?

I have a promotional code how does it work?

If I order a card will the recipient know who sent it?

Do you do e-cards?

Can I send cards to someone other than myself?

Payment and Personal Details Security

Can I get a blank envelope with my card?

Do you offer free postage to BFPO addresses?

How are the cards printed & what board do you use?

Should I use the Australian/US site if I am sending a card to Australia/US?