Personalised gifts

Please read to the following information for further details about our personalised T-shirt and mugs.

Mug information

  • Mug
    • White ceramic 10 fluid ounce mug
    • Only one size and style available
    • Approx 9cm high and in 7cm diameter

T-shirt information

  • T-Shirt Men

    Men

    Fabric: 100% pre-shrunk ring-spun cotton (Please note Sport Grey = 90% cotton, 10% polyester and Dark Heather = 65% polyester, 35% cotton)
    Weight: 150g/m2
    Colours: Available in 8 colours

    • Tapered neck and shoulders
    • Rolled forward shoulders for a better fit
    • Single jersey short-sleeve T-shirt
    • Quarter-turned to eliminate centre crease
    • Seamless double needle sleeves, bottom hem & 1.9cm collar
    • Deluxe 30’s Softstyle yarn
    Size Chest (inches)
    S 36
    M 40
    L 44
    XL 48
    XXL 52
  • T-Shirt Women

    Women

    Fabric: 100% pre-shrunk ring-spun cotton (Please note Sport Grey = 90% cotton, 10% polyester)
    Weight: 150g/m2
    Colours: Available in 8 colours

    • All women’s t-shirts are fitted
    • Seamless double needle sleeves, bottom hem & 1.27cm rib knit collar
    • Side seam construction with stylish tapered fit
    • Deluxe 30’s Softstyle yarn
    • Quarter-turned to eliminate centre crease
    • Tapered neck and shoulders
    Size Chest (inches) Fit
    S 32 8
    M 34 10
    L 36 12
    XL 38 14
    XXL 42 16
  • T-Shirt Kids

    Kids

    Fabric: 100% pre-shrunk ring-spun cotton (Please note Sport Grey = 90% cotton, 10% polyester)
    Weight: 150g/m2
    Colours: Available in 7 colours

    • Seamless double needle 1.9 cm collar
    • Tapered neck and shoulders
    • Single jersey short-sleeve T-shirt
    • Double-needle sleeve and bottom hems
    • Quarter-turned to eliminate centre crease
    • Fine knit construction for superb shape retention
    Size (years) Height (cm)
    3-4 104
    5-6 116
    7-8 128
    9-10 140
    11-12 152

T-shirt Fit

Please follow our tips for measuring, and use our size guides to check which size you should buy.

  • The size stated is the size that the T-shirt should fit and not the actual size of the T-shirt.
  • All measurements are in inches
  • For Women’s fitted T-shirts, please take your measurement around the chest and not around the bust.
  • For Men’s and Kid’s T-shirts, please measure the chest at the fullest part, placing the tape close up under the arms.
  • Women’s clothing sizes and Kid’s age ranges are only included as an approximate guide, please always refer to the measurement chart.

Washing Instructions


  • Maximum temperature 40C

  • Do not bleach

  • Tumble dry possible at a low heat

  • Warm iron on reverse. Maximum temperature 150C

  • Do not dry clean

When placing your order please select the date you would like us to despatch your gift order. Please note that this will be the date that we post your order and not the date it will be delivered.

Addressing

  • Making sure the correct address is provided is very important. We highly recommend using a postcode and it is therefore a mandatory part of the ordering process.
  • Please check that you have the correct postcode by using the Royal Mail’s quick and efficient postcode finder www.royalmail.com

Ordering multiple gift products and cards

  • All square (132 x 132mm), standard (185 x 132mm) and large cards (290 x 205mm) can all be sent with our personalised T-shirts.
  • Only square and standard cards can be sent in the same package as our mugs.

Sending a large card in the same package as a mug would mean that there would be a lot of extra-unused space in the box and we would prefer to be economical rather than wasteful.

  • Large cards can still be despatched the same time as a personalised mug but will be sent separately.
  • Multiple orders can be ordered at the same time and will be despatched on the same day, but may arrive in separate packages.

Delivery

  • All deliveries are made by Royal Mail.
  • Postage costs are calculated based on item weight so the postage will be more for larger heavier items.
  • If you wish to calculate the postage cost of your gift, place your order in the shopping basket with the correct card size, quantity and address and the site will calculate the charge.

First Class

For First Class Deliveries 90% will be made the next working day. However, in line with Royal Mail’s recommendations please allow 1-3 working days after despatch for delivery.

Special Delivery
If you require a specific delivery date please select Special Delivery, which is an available option for all gifts.

  • Special Delivery will be charged at an extra cost and will require a signature upon receipt.
  • A Special Delivery ordered before 2pm and despatched Monday-Friday is guaranteed for delivery before 2pm the following working day.

Receiving an Order

  • Most of our gift packaging will not fit through a standard letter box, so will often require the recipient to be at the address to receive the order.
  • If the recipient is not at the address to receive their gift package, then it will be returned to the nearest Royal Mail sorting office and a note left for the recipient requesting collection.

Payment

Moonpig mugs and T-shirts can be paid for using Prepay, credit/debit cards or Paycash.

Changing or cancelling an order

Although we will endeavour to make any requested changes to your order we are unable to do so once your gift has been printed.
  • It is possible to check the status of your order by going to Order History, which can be found under the My Account tab.
  • Orders can only be changed or cancelled if the status is on ‘Order Received’. If the status displays ‘Order Printing’ or ‘Order Sent’ then unfortunately the order is already in the system and cannot be changed.

Important: It is best to call us if you need to cancel or change your order, this way we can ensure that your query is dealt with as quickly as possible. Emails are answered during business hours (8.30am – 6.30pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and your changes would not be able to be made.

Please contact our customer service team on 0845 4500 100 (or +44 20 7803 0390 if outside the UK).

When contacting Moonpig.com please have your order number or the email address you registered with us available so that we can deal with your query as quickly as possible.

Customer satisfaction

If for any reason you are not entirely happy with your Moonpig gift order please contact our customer service team who will be happy to help.