What is the Prepay club?
To reward our frequent customers and to speed up the order process we developed our Prepay scheme. Simply add Prepay credit to your account - a minimum of £20 - and we will add an extra 25% bonus credit. For example, add £20 and we'll credit your account with £5 - effectively giving you a 20% discount on your order.
What can I buy with Prepay?
Prepay customers can now get 20% off cards, multipack cards, mugs, T-shirts, wall art, framed cards and soft toys. Please note that Prepay cannot be used to purchase flowers, wines and spirits.
How do I add more Prepay credit?
When your credit has run out just add more by clicking on the 'Prepay and Checkout' button in the shopping basket. Alternatively you can add credit by choosing the Add Prepay Credit option in the My Account section. You will receive an email confirmation of your prepay transaction.
How do I find out my Prepay balance?
Go to Credit History in the My Account section
How long is my Prepay credit valid for?
Prepay credit is valid for 2 years from your last order with Moonpig. If you add Prepay credit to your account now and then come back and order within 2 years your credit will then be available for another 2 years from the date of that order. Terms and conditions apply.
Can I use my Prepay credit in conjunction with another discount or promotion?
No. Prepay is effectively a volume discount for agreeing to spend more than £20, therefore cannot be used together with another existing promotion.
Why can't I use my Prepay balance to buy flowers, wines and spirits on the site?
Prepay is effectively a volume discount rewarding you for spending more than £20 on cards, multipack cards, mugs, T-shirts, wall art, framed cards and soft toys. Even if you have a Prepay credit balance in your Moonpig account unfortunately you are not able to use this when purchasing flowers, wines and spirits.
Terms and Conditions
Click here to see the terms and conditions relating to Prepay.
Back to My Account