Moonpig.com Personalised Greeting Cards - Moonpig Flowers - Beautiful courier delivered and postal flowers

Ordering

Please keep in mind the following when making your Moonpig Flower’s order...

Addressing
It is very important to make sure that the correct address is given when ordering both our Courier and Postal flowers. We would highly recommend using a postcode and is therefore a mandatory part of the ordering process. If you are unsure of either the recipient's address or postcode, we recommend using the Royal Mails quick and efficient postcode finder at www.royalmail.com

Flower bouquets by courier

For next day delivery please order by 2pm the previous working day (Saturday for a Monday delivery)
Flower delivery is free Monday to Friday.
There is a £4.99 additional surcharge for a Saturday delivery
You will be required to add a contact number on the despatch and delivery page. This could be the recipients or your own. This number will only be used in an emergency if there are problems delivering your order.

Postal flowers

Please select the date you would like us to despatch your postal flowers. Please note that this is the date we will post the flowers and not the day they will be delivered.
For First Class deliveries 90% will be delivered the next working day. However in line with Royal Mail Recommendations please allow 1-3 working days after despatch for delivery.
We cannot guarantee the delivery date for postal flowers. If you require a guaranteed delivery date please make a selection from our flower bouquet range which is delivered by courier.

Delivery

Flower bouquets by courier

Flower bouquets delivered within the M25 area will be handed to the recipient by one of our drivers. Deliveries will be made between 8am and 6pm.
Flower bouquets outside the M25 area, will be delivered by our courier partner HDN. Deliveries will be made between 8am and 7pm.
It is generally the policy of our couriers to leave a card if no one is in. They may attempt redelivery later in the day but do not guarantee that they will. If re-delivery is not attempted on the same day they will try again the next working day (i.e. Monday, if Saturday is the delivery date).
If it is appropriate to do so, deliveries may be left at a safe place, either on the recipient’s property or with a neighbour.
It is important that if you have specific delivery requirements that you include these on the optional box on the ‘Despatch and Delivery’ page. This information is for our drivers and couriers and is to express your wishes for us to follow if the recipient is either out or unable to answer the door when we attempt delivery. Please do not add specific delivery time instructions to this box. We do not offer a timed delivery service, so any requests included in the instructions will not be fulfilled

Delivery Exclusions
Flower Bouquets by courier can only be sent to UK mainland addresses. Unfortunately we cannot currently deliver to Northern Ireland, areas of the Scottish highlands and British Channel Islands.

Hospitals
Flower deliveries to hospitals are not guaranteed. Many hospitals will not accept flowers for either their patients or staff. We would advise that you check their policy before placing your order.

Postal flowers

Delivery is made by Royal Mail. If sending by First Class, please allow 1-3 days from despatch (i.e. the date you have selected your flowers to be posted from us) for your flowers to be delivered.
Delivery is made by First Class Royal Mail. Please allow 1-3 days from despatch (i.e. the date you have selected your flowers to be posted from us) for your flowers to be delivered.
If the recipient is not at the delivery address to receive their flowers then the flowers are usually returned to the nearest Royal Mail sorting office and a note left for the recipient requesting collection. Usually it is marked as ‘Perishable Item’ so that the recipient knows to collect the flowers as soon as possible.

Delivery Exclusions
Postal flowers can only be sent to the UK and Northern Ireland

Packaging

Flower bouquets by courier

Most of these products are hand-tied bouquets and come in an aqua-pack of water with flower food.
For deliveries within the M25 our arrangements are beautifully gift-wrapped in paper and cellophane wrap with plain raffia.
Deliveries outside the M25 area will be carried out by our trusted courier. In this case, the flowers are once again wrapped beautifully and are then put in a large gift box which will protect them in transit. All additional gift products ordered with flowers will be securely placed in the box.

Postal flowers

Unlike our Flower Bouquets, Postal flowers are NOT arranged and hand-tied by a florist. They are cut flowers that will need to be arranged by the recipient on arrival.
The flowers and foliage are cut to approx 60cm in length, bundled together and have their stems wrapped in a wet wad. The bundle is then placed in a plastic sleeve and tied securely into a Moonpig Flowers box. Flower food and care instructions are included.
If you have added a message, this prints on the address label placed in the plastic sleeve on the front of the box.
If you have attached a card to your flower order the card will be placed in a protective sleeve packed into the box with the flowers.

Supply and substitution

Flowers may be delivered in bud to prolong their life and prevent transit damage.
To ensure the best quality is supplied, we reserve the right to substitute flowers in a bouquet to an alternate product of a similar style and quality, equivalent to (or greater) in value than the original.
Please note that substitutions only happen on very rare occasions, and only when there is either not enough time or it is not possible to contact you before sending. We would rather do this, than disappoint or send the orders late.

Payment

Moonpig Flowers can only be paid for using credit/debit cards. Unfortunately Prepay can only be used on our mug, T-shirt and card products.

Changing or cancelling your flower order

Unfortunately we cannot guarantee that we can change or cancel any flowers orders. This is because the order may have already been processed and on its way to the recipient. If you do need to cancel or change an order please contact us as soon as possible. This will make it more likely that we will be able to fulfil your request.

Please contact our Customer Service team on 0845 4500 100 (or +44 20 7803 0390 if outside the UK) and we will do our very best to help.

Customer Services can also be contacted by email help@moonpig.com. However, for all changes to flower orders we would advise that you call so we can help with your query right away.

Emails are answered during business hours in the order they are received. It is therefore possible that your order may have already been sent and so any changes are not able to be made.

When contacting Moonpig please have your order number or the email address registered with Moonpig available.

Product warnings

Flowers

Please note that some of our products contain lilies. Their pollen may stain and can be harmful to pets if eaten.
If lily pollen does get on fabrics, please use tape to remove - don't use water or try to brush it off.

Chocolates

Allergy advice: Contains milk and soya products. May contain nut and gluten traces as it has been made in a factory that handles these ingredients.

Teddy Bears

Please remove all tags and plastic loops before giving the Teddy bear to a child.
Not suitable for children under 36 months

Additional gift products and cards

Gifts

Additional gift products can only be purchased with our Flower Bouquets by courier range. Teddy Bear height approx 6 “

Cards

Square (132 x 132mm), standard (185 x 132mm) and large cards (290 x 205mm) can all be sent with our Flower Bouquets by courier range.
Unfortunately, we can only send our Standard (185mmx132mm) or Square (132mmx 132mm) size cards with our postal flowers. This simply due to the available space inside the box.

Add Extra Stems

If you would like to select this option 25% extra will be added to make a bigger bouquet.
A good example is our Dozen Red Roses which works out as 3 extra roses (25%) for £5 more.

Flower care

Flower bouquets by courier

Hand tied bouquets are carefully arranged by the florist so they can be placed straight into a vase on arrival for display. However, they will still need a little care to ensure that they continue to look their best.

Remove all external packaging but to keep the shape of the bouquet intact - leave the string tied around the stems.
To remove the aqua pack at the base, hold your bouquet over a sink and cut off the bottom of the film.
Fill a vase with lukewarm water, adding the flower food supplied.
Make sure your vase is completely clean, as residue can harbor bacteria which cause your flowers to wilt.
Lay the bouquet down on the sideboard or sink and cut about 3cm off the stems, ensuring that you make the incision at a 45-degree angle. This is to remove a layer that has covered the tips of the flowers which make it harder to drink the water.
Flowers should be placed in water very soon after the stems have been cut.
Always keep your flowers away from fruit, radiators, bright lights and drafts.
Keep the water level topped up.

Postal flowers

These are cut flowers which will need to little care when they arrive. Although bunched into an arrangement, they will not be hand-tied into a bouquet shape, so may need a little bit of arranging.

Postal flowers are sent in bud to avoid damage in transit so may take a few days to fully open and be seen at their best.

Flower food and the following flower care instructions are included in the box:

Remove the flowers from all packaging, ties and sleeves
Using the provided flower food sachet, add to 1 litre of fresh lukewarm water and allow to dissolve. Use a measuring jug for it is important to get the correct dilution rate. If you don’t use the full amount, keep some of the solution to fill the vase later
Lay the bouquet down on the sideboard or sink and cut about 3cm off the stems, ensuring that you make the incision at a 45-degree angle. This is to remove a layer that has covered the tips of the flowers which make it harder to drink the water.
Flowers should be placed in water very soon after the stems have been cut.
Always keep your flowers away from fruit radiators, bright lights and drafts.
Keep the water level topped up.

Occasion

Price

Flowers Help & Information

Ordering

Delivery

Packaging

Supply and substitution

Payment

Changing or cancelling your flower order

Product warnings

Additional gift products and cards

Add Extra Stems

Flower care

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